FAQs

Normally, we request payment with T/T in advance before shipment.

We prefer EURO, AUD. USD is acceptable.

The quotation will be valid within 30 days after the issue.

Normally, we launch the production once we have received the T/T payment or downpayment. Mostly, we do not keep stocks except that you have the stable forecast.

RealSmart will try our best to minimize any time lost and shorten the lead time. The final lead time depends on your order size and material supply status. For instance, around 10-15 days for 10K ISO standard RFID cards with PVC material. Lead time is ONLY counted on the day the order is loaded to our production site and not as the date shown on the Purchase Order.

Terms are either Ex-Works or FOB/FCA Shanghai China. The buyer assumes all shipping costs and insurance if needed.

To accelerate processing of your order, please include the following information in your Purchase Order:

- Company Name

- Contact Name

- Company Address

- Contact Numbers

- Destination Address

- International Courier Account (DHL, Fedex, UPS - if available)

- Quotation number (if available)

We promised that our professional salesman will contact you within 1-2 working days.

Depending on a case to case basis, RealSmart has the right to refund and cancel an order if we are unable to get the required raw materials, meet the specific lead time, or due to any other issues that occur during the production process.